Frequently Asked Questions


Why are freeze-dried fruits and vegetables better than conventional pellets and powders?

Powders are simply an inefficient supplement delivery mechanism. Because powders are typically top dressed, you end up buying more powder than you might need simply because of waste and supplements falling to the bottom of the bin. This makes it difficult to achieve desired health benefits as it is harder to provide effective, consistent supplementation.

If given the option, most horse owners prefer pellets to powders. However, the pelleting process requires the use of binding agents to “glue” ingredients together and also involves “steam conditioning”, which is typically used to lower production as feed is pressed into pellets. Research has shown that the high temperatures (176+ deg. Fahrenheit) involved with steam conditioning may reduce nutritional value of finished product*. This is of particular concern with conventional probiotics such as Lactobacillus Acidophilus; effective digestive support requires the delivery of live bacteria and our lab tests have proven that this strain simply does not survive above temperatures of approximately 150 degrees Fahrenheit. Be wary of anyone selling you pelleted probiotics!

We combine freeze-dried fruits and vegetables with carefully selected functional ingredients using an innovative coating process that enables to deliver highly potent, efficient supplementation. Because the freeze-drying process lowers temperatures, we are able to preserve more nutritional value and guarantee that sensitive functional ingredients such as probiotics can survive the production process.

* Journal of Applied Poultry Research, Jun 08

Are your products organic / vegan?

Our products are 100% plant-based and produced using human-grade ingredients in human-grade facilities. Our products are so safe that some of our customers sneak a few pieces for themselves as they feed their horses! While we strive to be 100% organic as well, the reality of our size and supply chain places some limitations on what we can reliably source. Help us grow and we can achieve this goal together!

What is the appropriate daily dosage for my horse?

For bananas, we recommend feeding 4 slices per day for an average horse (~1,000lbs.). For apples, we recommend feeding 3 scoops per day. Please keep in mind that our supplements are not a replacement for feed and should account for less than 5% of your horse’s daily nutrition (in weight).

How should I store my supplements?

We recommend storing your supplements in a cool, dry place. Our products do well in a covered barn / feed room for up to 6 months if properly resealed.

Ordering and Subscribing

How do I get started?

Our supplement finder will help get you to the supplements need in just a few short questions! Click 'Get Started' (above) to start crafting your supplements. Feel free to send us a message or give us a call and we can help find the right products for you!

How much do your supplements cost?

Our supplements cost $50/month/supplement. Save 10% by placing a recurring order – don’t worry, you can cancel anytime.

Can I order just a single month’s supply?

Sure! Just visit our product catalog to find what you need.

Do you sell bulk supplements?

Yes, please contact us and we will work with you to get what you need!

Can I try your supplements first?

Absolutely! We offer a 15-day introductory size so that you can try our products before deciding to go all-in. We often wonder to ourselves why more companies don’t do this – buying supplements shouldn’t require a leap of faith!

Can I cancel or reactivate my subscription anytime?

Of course. No hard feelings – we’d love to learn how we can do better!

When will I be billed for my monthly subscription?

We bill as soon as products leave our warehouse – we’ll send you an email with a tracking number and receipt every month.

Shipping and Returns

What shipping options do you offer?

Within the continental United States, we ship via Priority Mail (our free shipping option). For expedited shipping, prices will vary depending on where you are.

How quickly will Onboard prepare my application?

As soon as your documents are uploaded and approved, you can receive your application in as little as 3 business days. Let us know if there’s a specific situation that requires an accelerated timeline - we’re happy to accommodate your needs!

Can I ship to a barn?

Of course! Just check the “Ship to Barn” option during checkout and put your barn’s address in the “Ship To” section.

When will my order ship?

We do our best to make sure that orders are filled and shipped within 2 business days.

What’s your return policy?

You can return any of our products within 30 days of receiving them for a refund. To be eligible, products must be unopened and in the same condition that you received it. We understand that things can happen during shipping so please let us know immediately if you receive an incorrect or defective product. We’ll be here to make things right, just send us a message to get started!

Can I recycle your bags?

Our bags are 100% biodegradable - you can throw them away in a regular trashbin without having to worry about landfill waste!